Frequently Asked Questions

General

How do I find CropConnect?

Find CropConnect in an internet browser by going to cropconnect.com.au

If you're on a phone or tablet, you can also find CropConnect through the GrainCorp app by clicking on the 'Menu' tab.

How do I download the mobile app?

For Apple phones and tablets click on this link or search "GrainCorp" in the App Store.

For Android phones and tablets click on this link or search "GrainCorp" in the Play Store.

How do I login to CropConnect?

You can login to CropConnect using your login details. If you need to set up login details please register for access.

Need further help?

How do I set up a PIN?

Browser | Login to CropConnect, click on your username in the top-right corner and select 'Settings'. In the top section, click on the 'create PIN' button. 

App | You can set up a PIN from the Settings > Other Settings section of the app.

Where is the PIN used?

The PIN can be enabled to: 
  • log in to the app. To enable this feature, go to 'Settings' in the app and turn on the "PIN Login" option. 
  • place and edit offers and authorise transactions. To enable this feature, go to 'Settings' in CropConnect or 'Other Settings' in the app and turn on the "Transaction Authorisation (PIN)" option. 

Where do CropConnect and the mobile app get price and market information from?

All prices and market information presented is based on the offers, bids and cash prices placed in CropConnect. It is not restricted to GrainCorp only, it includes any buyer who places a bid (cash price).

Do I need to be connected to the internet to use CropConnect and what happens if I lose connectivity?

Yes. Based on the nature of a live marketplace information is constantly changing, so you'll need to be connected to the internet to ensure the information you're viewing is correct. 

If you happen to lose connectivity halfway through a transaction it could either submit or not. To check whether the transaction has gone through go to 'Active Offers', 'Active Bids' or 'Trade History' depending on the action you were trying to perform, and see if your transaction has gone through. If you have any concerns, please contact us.

Do I need to be connected to the internet to use the mobile app and what happens if I lose connectivity?

Yes, you'll need to be connected to the internet to use most of the mobile app and to access CropConnect via the mobile app.  

If you lose connectivity and the screen you are on requires an active internet connection, a message will be displayed to advise you that you are offline. Once you're back online, simply click 'Try again' to reload your screen.  

While you're offline, you won't be able to receive push notifications. Once you are back online, you'll receive any notification sent to you while you were offline.

What happens if CropConnect is not available?

If you have bids and/or offers during an unplanned outage, we will contact you to let you know your options.

What commodities can I sell or buy on CropConnect?

You can transact in any grain commodity accepted at a GrainCorp site on CropConnect.

What seasons can I sell or buy on CropConnect?

Cash transactions can only be performed for the current season. If you'd like to do a cash transaction on older seasons please contact us.

Contract and pool transfers can be performed for old seasons of grain currently in warehouse.

What grades are GrainCorp accepting this season?

You can find the list of grades being accepted by GrainCorp this season on the 'Sites' > 'Grades at Site'  page.

What type of transactions are supported?

You can do cash transactions between growers and buyers as well as transfer to contract, pool, cash, NGR and buyers through CropConnect.

On all cash transactions growers pay the storage fees and buyers pay the receival and CropConnect fees.

What's the difference between Secured and Self-Managed payment?

Secured and Self-Managed are payment types. Each bid and offer will have a selected payment type.

Secured payment is when the transaction is settled through CropConnect. Transacting through Secured payment means that you'll get paid within 5 business days no matter who the buyer is.

Self-Managed payment is when the grower and buyer manually settle the transaction.

How do I do a transaction with Secured payment?

You can do a transaction with Secured payment by either creating an offer with Secured as its payment type, or by accepting a Secured bid.

Look for the Secured padlock to see which offers and bids are Secured.

How do I print in CropConnect?

On certain pages, such as the Delivery Summary you can use the Print Screen button to print those pages. Throughout the rest of CropConnect, you can print pages by using the keyboard combination Ctrl+P.

Accounts

I'm both a buyer and grower, how do I change the profile I'm acting on?

Browser | You can change your profile from the drop-down menu where your email is displayed in the top-right corner. 

App | You can change your profile from the 'Menu' tab.

How do I view my other NGRs?

You can find the NGR account you're currently using in the top-right of CropConnect. This is the NGR you are acting as when you're using CropConnect. From here you can access a drop down menu and change to any of the other NGR accounts you have linked.

You can set your default account from the Settings page.

Tickets

What is an offer and how can I create one?

An offer is a nominated price that a grower has placed on CropConnect to sell one of their holdings. An offer can be made up of part of a ticket, a whole ticket, or a combination of tickets.

A grower can create an offer from anywhere a 'place offer' button is displayed.

Can I Croptimise my tickets that are on offer?

No, only tickets that are in your holdings and not already up for offer can be Croptimised. Any tickets currently up for offer will need to be taken off of the offer before they can be Croptimised. This includes any tickets that are partly on offer. 

For more information on Croptimiser and updates for the current harvest, please visit Croptimiser.com.au.

Where can I view a Delivery Summary?

The Delivery Summary can be found under 'Accounting' > 'Delivery Summary'. It is split into two tabs; the 'Receivals' tab that shows all of your deliveries to GrainCorp sites and the 'Totals' tab that shows the total tonnes and average quality per holding and per site.

You can also generate a Delivery Summary report that is easy to print or download.

Where can I find my tickets' variety, paddock, quality information and other details?

There are a few of ways to do this:
  • From 'Accounting' > 'Delivery Summary' use the 'edit columns' drop-down to add the columns you're interested in.
  • From 'Accounting' > 'Delivery Summary' click on the ticket number to see all ticket details.
  • From 'My Stock' > 'Tickets' click on the ticket number to see all ticket details.

Where can I find my quality averages for a holding?

There are a couple of ways to view your quality averages for a holding:

  • From 'Accounting' > 'Delivery Summary' > 'Totals' use the 'edit columns' drop-down to add the quality fields you're interested in.
  • From 'Accounting' > 'Delivery Summary' generate a Delivery Summary report which contains holding quality averages.

Where can I find my in-progress deliveries?

You can find tickets that have been sampled and/or weighed on the 'All' tab of the 'My Stock' > 'Tickets' screen. These tickets are for information only and can't be transferred until the delivery is complete.

My ticket has an alert; what does it mean?

There are 2 types of delivery alerts:

  • when your delivery is within the warning range; 
  • when your delivery is within the mass breach range. 

To find out which alert applies to your ticket, click on the alert icon next to your ticket to. This will show a pop-over with the details of the alert.

Saved Searches

What is a saved search?

A saved search allows you to save a price search for a particular holding so that you don't have to enter the filters each time you come to CropConnect.

How do I create a saved search?

Browser | You can start a search from 'The Marketplace' > 'Overview' or go directly to 'The Marketplace' > 'All Bids & Pools'. Once you have selected a site and grade filter, you will have the option to save your search by clicking on "Save this filter" in the first tile on desktop or by ticking the "Save Filters" checkbox on mobile. 

App | You can start a search from the mobile app homepage or by going directly to 'The Marketplace' > 'All Bids & Pools'. Once you have selected a site and grade filter, you will have the option to save your search by ticking the "Save Filters" checkbox.

Where can I see my saved searches?

Saved searches can be seen on the GrainCorp app homepage,'The Marketplace' > 'Overview' and 'The Marketplace' > 'All Bids & Pools' screens. 

You can only see saved searches on the device that you created them on. That means that if you use CropConnect on your desktop and your mobile, you'll need to create your searches on both devices.

Prices and tonnage limits

What is a bid and how can I create one?

A bid is a cash price that a buyer has placed on CropConnect for a specified quantity of grain they wish to purchase. Bids update on the hour according to NSW Time (AEDT/AEST).

Bid prices are fixed, except Canola which all have increments (+/- oil and admix).

A buyer can create a bid from anywhere a 'Create New Bid' button is displayed, or by uploading a cash price file. To place a bid, a port zone tonnage limit needs to be specified by either adding a tonnage limit from the 'Tonnage Limits' menu, or uploading a tonnage limit file.

What is a counter-bid and how can I create one?

A counter-bid is a cash price that a buyer has sent directly and confidentially to a grower in response to one of their offers. Counter-bids are effective immediately and for a duration specified by the buyer (from 30 minutes up to 24 hours). All counter-bids are for Self-Managed payment. 

A buyer can create a counter-bid from 'The Marketplace' > 'All Offers' page using the 'counter' button. To place a counter-bid, a port zone tonnage limit needs to be specified by either adding a tonnage limit from the 'Tonnage Limits' screen, or uploading a tonnage limit file.

How do I see and accept the counter-bids I have received on my offers?

You can access all the active counter-bids on your offers from 'My Stock' > 'Active Offers'. In the 'Best Counter' column you'll see the highest active counter-bid for your offer. When you click on the counter-bid price you'll be shown all the active counter-bids on your offer. From there, you can choose which one to accept.

Preferred buyers

What is a preferred buyer?

A preferred buyer is a buyer who a grower has chosen to deal with when placing offers on the cash marketplace in CropConnect. Growers can place offers and accept bids and counter-bids without choosing any preferred buyers, however a buyer needs to be set as a preferred buyer before they can accept or be auto-matched against Self-Managed offers. Therefore, a Self-Managed offer will not transact unless the grower has at least one preferred buyer. A buyer does not need to be a preferred buyer to place a counter-bid or to accept or auto-match against a Secured offer.

How do I create and manage my preferred buyers list?

You can create and manage your preferred buyers by going to 'My Stock' > 'Manage Buyers'. From here you can select the buyers you wish to add/remove by checking/unchecking the 'Preferred Buyer' checkbox next to a buyer's name. 

Please note, buyers can join or leave the marketplace and can change their advertised payment terms for Self-Managed transactions at anytime. It is your responsibility to manage your list of preferred buyers and monitor buyers' payment terms.

Transactions

How do I sell to cash?

There are a few ways you can sell to cash in CropConnect:

  • Place an offer
  • Accept a bid from 'The Marketplace' > 'All Bids & Pools'. Follow the prompt to select which tickets to sell and complete your transfer.
  • Click on the 'Transfer' button from 'My Stock' > 'Holdings' or 'My Stock' > 'Tickets' and then select 'Transfer to cash'.
  • Accept a counter-bid from 'My Stock' > 'Active Offers'

How can I do a Grower to Grower Transfer?

A grower-to-grower transfer is called an NGR transfer. You can do a NGR transfer by clicking on the 'Transfer' button on either the 'My Stock' > 'Holdings' or the 'My Stock' > 'Tickets' page. 

NGR transfers come in two types. You can transfer multiple tickets to a single NGR, or you can transfer a single ticket to multiple NGRs. You can select the relevant NGR transfer type when you start the transfer in CropConnect.

How do I transfer to a contract, or pool, or to cash?

You can transfer to contract, pool, or to cash by clicking on the Transfer button on either the 'My Stock' > 'Holdings' or the 'My Stock' > 'Tickets' page and selecting the relevant transfer type when prompted.

Why can't I transfer to cash?

You'll be unable to transfer to cash when:

  • You've selected tickets across multiple grades or sites.
  • You've selected tickets from an old season.
  • You've selected a non-standard grade.

Why can't I transfer to a pool?

You'll be unable to transfer to a pool when you've selected a non-standard grade.

Why can't I accept a counter-bid?

You'll be unable to accept a counter-bid when:

  • Your offer has expired or been deleted.
  • The counter-bid has expired, been deleted or cancelled.

Why can't I perform a one ticket to multiple NGRs transfer?

You'll be unable to transfer a ticket to multiple NGRs when:

  • You've selected more than one ticket.
  • You've selected a mass breached ticket.
  • You've selected a non-standard grade.
  • The ticket you've selected is already partially sold or on offer.

Why can't I perform a multiple tickets to one NGR transfer?

You'll be unable to transfer multiple tickets to an NGR when:

  • You've selected more than 10 tickets.
  • You've selected a mass breached ticket.
  • You've selected a non-standard grade.
  • One or more of the tickets you've selected are already partially sold or on offer.

What is auto-matching?

If there is an offer in the cash marketplace and a bid of equal or greater price (for the same holding and payment type) then it will auto-match and transact at the bid price. Auto-matching occurs:

  • For the highest price first,
  • Then on a first-in first-served basis,
  • Only between growers and their preferred buyers when the payment type for the transaction is Self-Managed,
  • And when no auto-match curfew is in place.

What is the auto-match curfew?

The auto-match curfew is a time period in which no auto-matching or accepting of offers can occur. During this curfew, the marketplace can still be accessed, offers, bids and counter-bids can still be placed, and growers can continue to accept bids, counter-bids and conduct transfers.

The auto-match curfew is in place: 

  • Outside the hours of 10am-6pm Monday-Friday (NSW Time - AEST and AEDT during daylight savings).
  • On weekends.
  • On NSW Pubic Holidays.

Can I cancel or undo an accepted offer, bid or counter-bid?

No, all transactions through CropConnect are final, including any auto-match transactions. If you have any concerns, please contact us.

Invoices

Where are my invoices?

You can see your invoices in CropConnect by going to 'Accounting' > 'Invoices'.

Why can't I see my invoices?

Only invoices issued by GrainCorp or CropConnect are shown in CropConnect. The list of invoices is updated daily, so invoices for the current day won't be shown until tomorrow.

How do I pay my invoices?

You currently can't pay invoices in CropConnect. Refer to your invoices for details on how to pay.

Where can I find my RCTIs?

You can see your Recipient Created Tax Invoices (RCTIs) in CropConnect by going to 'Accounting' > 'RCTIs'.

What RCTIs are available in CropConnect?

Only your RCTIs for Cash, Contract and Pool transactions with GrainCorp (excluding GrainCorp Malt & GrainCorp Oils) as of 1 July 2017, and your RCTIs for Secured payments are available in CropConnect at this stage.

Push Notifications

What are push notifications?

Push notifications are messages sent to your smart-phone or tablet via the mobile app. You can manage which notifications you want to receive from the mobile app under 'Settings' > 'Notification Settings'.

How do I enable push notifications?

iOS | When you open the mobile app for the first time and complete onboarding, you will be prompted to enable push notifications. Simply click 'Allow' to start receiving notifications directly on your smartphone or tablet. 

Android | Push notifications are enabled by default when you download the app.

How do I turn off push notifcations?

You can turn off all push notifications from 'Settings' > 'Notifications Settings' in the mobile app by switching off 'Allow notifications'

Alternatively, you can turn off individual notifications by turning off the switch next to each one.

How do I opt in or opt out from site alerts?

There are currently two ways to receive sites alerts, by SMS or by push notification. 

For push notifications, make sure push notifications and site alerts are enabled through the mobile app. If enabled, you will receive site alerts for all sites you have delivered to this season or last season by default. If you wish to change the sites you have opted in for, please contact us.

This does not impact SMS site alerts, you will receive these as normal.

I'm receiving too many counter-bid notifications from the same buyer, what can I do?

You have a few options:

  • You can give the buyer a 24-hour timeout by clicking 'Timeout' from the counter-bid push notification. In this case, you will stop receiving push notifications from that buyer for the specific offer. The buyer will still be able to place counter-bids but you will not be notified.
  • You can give the buyer a permanent timeout by clicking 'Timeout' from the counter-bid push notification. In this case, you will stop receiving push notifications from that buyer for all your offers. The buyer will still be able to place counter-bids but you will not be notified.
  • You can disable push notifications for a specific buyer from 'My Stock' > 'Manage Buyers'.
When you give a buyer a timeout, the buyer will be notified. This push notification is anonymous, i.e. your name or NGR will not be mentioned.

I accidentally timed out a buyer, how do I fix it?

If you have timed out a buyer permanently, you can easily undo it by navigating to 'My Stock' > 'Manage Buyers' and selecting 'Counter-bid Notifications' for the relevant buyer.

If you have timed out a buyer for a 24-hour period you cannot undo this action. Note that you will only stop receiving notifications, not counter-bids. You can see all the counter-bids you have received, including from the buyers you have timed out, from 'My Stock' > 'Active Offers'.

Feedback

I gave a buyer a negative rating so why are they still on the marketplace?

GrainCorp will monitor feedback. If a buyer receives a large amount of negative feedback from growers then action may be taken to address the concerns expressed. 

If you have given negative feedback about a buyer and do not wish to deal with them, you can remove them from your preferred buyers list. To learn more please refer to, how do I create or update my preferred buyers list?

Troubleshooting

Why can't I see any prices in the mobile app?

Make sure you are using the latest version of the app. You can download it from the App Store on Apple devices or from Google Play on Android devices.

If you continue to experience issues, please contact us.

Why can't I log-in to the mobile app?

There may be a few reasons why you can't log in:

If you continue to experience issues, please contact us

I've set up a PIN but I'm not prompted for it, why?

Depending on how you have created your PIN, it may not be enabled for all features.
  • To use your PIN to log in to the app, go to 'Settings' in the app and turn on the "PIN Login" option.
  • To use your PIN to authorise transactions, go to 'Settings' in CropConnect or 'Other Settings' in the app and turn on the "Transaction Authorisation (PIN)" option.

If you continue to experience issues, please contact us.

Why can't I see my tickets?

There are a few reasons as to why:

  • The tickets are not for the current season, only holding for the current season can be sold on CropConnect.
  • They have already been placed up for offer or sold.
  • They have been place on another marketplace.
  • They may be currently blocked (this can be viewed on 'My Stock' > 'Tickets' > 'Blocked').

If you would like to perform transfers for tickets that are not visible, please contact us.

My ticket has no grades; why?

There are a couple of reasons as to why:

  • If your delivery is still in progress, it has not been sampled yet. 
  • If your delivery is complete, it has been rejected before sampling could be completed. 
  • If your delivery is blocked, we are investigating and will update your ticket as required. 

If you believe this is an error, please contact us.

My ticket has no tonnage; why?

There are a couple of reasons as to why:

  • your delivery is still in progress
  • your delivery has been rejected
  • your ticket is blocked. In this case, we are investigating and will update your ticket as required.

 If you believe this is an error, please contact us.

Why can't I see my offers?

There are a couple of reasons as to why:

  • The offer was for a previous season, only offers for the current season are visible and can be transacted through CropConnect.
  • It has already been transacted with, either through an auto-match or a buyer accepting. Please check your 'Trade History'.

If you would like to transact on an older seasons please contact us.

Why can't I create a saved search?

There are a few reasons as to why: 

  • You may not have entered a site and grade filter on 'The Marketplace' > 'All Bids & Pools'

  • You may have reached the maximum number of saved searches allowed.

I tried to accept a bid but it won't let me - it says it is no longer available.

There are a couple of reasons as to why it may no longer be available:

  • The buyer has removed or edited their bid.
  • The bid has reached its tonnage limit and can no longer accumulate tonnes.

I've put up an offer but it didn't auto-match. Why not?

There are a few reasons:

  • There may be an Auto-match Curfew in place, offers cannot be accepted during this time.
  • If your offer is for Self-Managed payment, there may be no matching bids from your preferred buyers. On Self-Managed offers, auto-matching will only occur with your preferred buyers.
  • There may be no matching bids with enough tonnage remaining, offers are matched first by price and then on a first-in, first-served basis.
  • There may be no matching bids as the buyer's price has since changed, new bid prices are released on the hour (NSW Time).

A transaction happened but I did not get a push notification. Why?

To receive push notifications you need to enable push notifications from your device's settings.

You also need to turn 'Allow Notifications' to 'ON' in the app under 'Settings' > 'Notification Settings' and ensure that the individual notifications you wish to receive are set to 'ON'. 

Note, you will need to login to the app to change your settings.

The Notification Setting screen is greyed out. Why?

It may be because: 

I can't find one of my RCTIs, why?

There are a few reasons as to why:

  • The RCTI was not issued by GrainCorp (excluding GrainCorp Oils and GrainCorp Malt).
  • The RCTI was not for a cash, contract or pool transaction.
  • The RCTI was issued before 1 July 2017.
If your RCTI is for a cash, contract or pool transaction with GrainCorp (excluding GrainCorp Malt & GrainCorp Oils) and was issued after 1 July 2017, and you cannot find it in CropConnect, please contact us.

What browsers or devices are supported?

Browser | If using a computer, CropConnect is best viewed with the latest versions of Microsoft Edge, Google Chrome, or Safari. 
 
If using an Apple tablet or mobile, CropConnect is best viewed with Safari on the latest iOS.


If using an Android device, CropConnect is best viewed on with Google Chrome on the latest operating system.
 
If you are having issues and not using one of the above, please upgrade to ensure you get the best experience out of CropConnect.


App | The app is available on:
- Apple devices using iOS 10 and above
- Android devices using operating system 4.4 and above

Contact

Who do I contact if I need further help?

You're not on your own! If you require any further assistance with CropConnect, performing transactions or accessing any of our systems please contact the Grower Services Team on 1800 809 482 (Option 1) or email growers@graincorp.com.au